1. Definitions
In this document the following words shall have the following meanings:
  • “Buyer” means the person who buys Goods from the Seller;
  • “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
  • “Goods” means the articles that the Buyer agrees to buy from the Seller;
  • “List Price” means the list of prices of the Goods maintained by the Seller as amended from time to time;
  • “Seller” means Flexi Solutions Ltd of Unit 1, Bulwer Warehouse, Bulwer Avenue, St Sampson, Guernsey, GY2 4LG;
  • “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
2. General
  • These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
  • All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
  • Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
  • Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Seller.
  • Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
  • All pictures are for illustration only and colours and styles may vary
  • All sizes are approximate and can vary
3. Price and Payment
  • The price of the Goods shall be that stipulated in the Seller’s current List Price/on the Seller’s website/as contained in the Seller’s Quotation (as applicable) at the date of order or as agreed between the parties. The price is inclusive of any delivery charges.
  • We are not responsible for any pricing errors and any errors will be rectified as soon as possible. If an error in the price is discovered after order we will inform you as soon as possible. We shall be under no obligation to fulfil an order for products priced incorrect. If the item has been charged you will receive a full refund.
  • Payment of the total purchase price must be made in full before dispatch of the Goods.
4. Delivery
  • Delivery of the Goods shall be made by the Seller notifying the Buyer that the Goods are available for collection at the Seller’s premises or for delivery to such place and on such terms as agreed between the Seller and the Buyer at the time the order is placed.
  • All Goods, wherever possible, will be delivered as soon as possible after the order is placed and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
  • The Seller shall use its reasonable endeavours to meet any date stated for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
  • Some Goods may not be in stock at the time the order is placed. In the event that the Seller is unable to deliver the Goods within the time specified (5 working days), the Seller will contact the Buyer to advise of the situation and the Buyer shall be entitled to cancel the order and receive a full refund or agree a later delivery date.
  • Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
  • All deliveries should be carefully checked to ensure no damage is present and that the correct number of packages are present.
  • If there is a discrepancy the delivery should be signed as unchecked, damaged or both.
  • Discrepancy should be noted on the consignment / delivery note.
  • In some cases due to the length of the goods it may be required to help the courier remove the goods from the vehicle.
  • No responsibility for damages or shortages can be taken when signed for as acceptable. If you sign for the delivery you are accepting the goods as in a good condition.
5. Warranty
  • The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller.
6. Cancellations and Returns
  • The Buyer shall inspect the Goods immediately upon receipt and once signed for are deemed acceptable, if not signed for the buyer shall notify the Seller within 48Hrs of delivery that the Goods are damaged or do not comply with any of the Contract.
  • Where a claim of defect or damage is made then it shall be the responsibility of the Seller to collect faulty Goods if the items are large, otherwise the Goods shall be returned by the Buyer to the Seller and the Buyer shall be entitled to replacement Goods or full credit (excluding delivery costs, if applicable). Email Flexi Solutions – sales@flexisolutions.gg or telephone us on 07781 445148.
  • Full credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions. We reserve the right to reduce the amount of refund if the goods are not in saleable condition.
  • Goods to be returned must clearly show the order number obtained from the Seller on the package.
  • Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
  • Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 7 working days of receipt of the Goods. Goods must be returned at the Buyer’s cost and should be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods (excluding delivery charges, if any) return postage is at the cost of the buyer.
  • Non stock panels or made to size panels are non returnable and can not be refunded, please ask before ordering
7. Damaged and Faulty Goods
  • We endeavor to provide the best quality products and service and in every case will try to rectify any problems, but please note the following points listed below.
  • Timber is a natural material and shades may vary from photographs on the web site.
  • Timber may also shrink and expand in summer and winter.
  • “Shakes” and “splits” may also occur during hot and humid temperatures these do not affect the longevity of the product.
  • Knots are the area where a branch grew and sometimes a knot can become dislodged. Knot treatment can be bought from DIY stores should this happen.
  • Care should be taken when handling timber as “spells” are often found.
  • All products are hand made and while we do our best to ensure that every product is the same small differences can occur.
  • Knots in timber are caused by branches, these will vary in size and shape, sometimes they can displace and this is beyond our control.
Cabins and summer houses. Please note timber is a natural product and may warp , shrink, split , or crack, knots will be present and on occasion these can fall out , all these characteristics are normal in timber and are beyond our control.
8. Limitation of Liability
  • Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury, however the Seller shall not be liable for any direct loss or damage suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price of the Goods.
  • The Seller shall not be liable under any circumstances to the Buyer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.
9. Force Majeure
  • Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
10. Severance
  • If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.